About Neox

Neox Modern is dedicated to providing the latest designs in modern and contemporary furniture. Targeting style conscious buyers since 2008, our goal is to make your environment feel up to date with an extension of ultra modern architectural influence.

Shipping

We offer FREE nationwide standard shipping to your available loading dock or curbside commercial location within the continental USA. Additional delivery services are also available for an additional fee including: Lift-gate, Inside Delivery, Residential Deliver, Non-Commercial Delivery, and Limited Access Delivery. For smaller orders, Fedex or UPS ground shipping will be used.

Warehouse Locations: California (Headquarters), Nevada, Texas, Georgia, New Jersey, Illinois, Mississippi.

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Delivery Time

Our standard delivery time is 5-10 business days for in stock items.

Warranty 

Products are warranted to be free from defects in design, material and workmanship under normal use and care. Please contact us for detailed product specific warranty length and coverage.

Returns

We will allow returns for product return/exchange on stock items and issue a Return Merchandise Authorization (RMA) with the following stipulations:

  •  A Restocking fee may apply, please contact us for product specific information.
  •  Shipping charges are prepaid by customer.
  •  Product is new in original carton.
  •  RMA must be requested within 14 days of delivery and product returned within 30 days of RMA issue date.
  •  Credit will not be issued if product is returned damaged.
  •  No returns will be accepted on custom orders.

Damage Claims

In the event an order is received damaged or defective, we will administer the filing of claims if the order is shipped via our designated carriers. All claims must be filed within 5 calendar days of receipt of goods. Claim will be disputed if product is moved from original ‘ship to’ location. The following documents are required to file a claim:

  •  Copy of bill of lading with notations for any visible damages, refusals, or shortages. 
  •  Digital photos of Damage to carton and product.
  •  Please insure careful Inspection of all items upon arrival, any claims made after signed delivery completion will not qualify for replacement.

Link to Privacy Policy: https://neoxmod.com/privacy-policy/

 

Please contact us with any questions, we are here to help make your modern style choices easy.